KG99 Privacy Policy

1 Who We Are

KG99 is an online gaming and sports betting platform operating at kg99.live, serving players in Bangladesh. KG99 is the data controller responsible for the personal information collected through the platform. This means kg99 determines the purposes and means of processing your personal data.

If you have any questions about how kg99 handles your data, or wish to exercise any of your data rights, you can contact the kg99 privacy team at [email protected]. The team will respond to all privacy-related enquiries within 30 days.

2 Data We Collect

KG99 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and from third-party verification providers where required. The categories of data kg99 collects are set out below.

KG99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

KG99 uses your personal data for the following purposes:

• To create and manage your kg99 account and verify your identity.
• To process deposits, withdrawals, and bonus payments in BDT.
• To detect and prevent fraud, money laundering, and prohibited activities on kg99.
• To comply with legal and regulatory obligations applicable to kg99.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations and withdrawal updates.
• To improve the kg99 platform, fix bugs, and optimise the user experience.
• To enforce the kg99 Terms and Conditions and other platform policies.
• To provide responsible gaming tools and monitor for signs of problem gambling where required.

KG99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact kg99 support at any time.

4 Legal Basis for Processing

KG99 processes your personal data on the following legal bases depending on the purpose of processing:

• Contract performance: Processing necessary to operate your kg99 account, process payments, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the kg99 service, where these interests are not overridden by your rights.
• Consent: Processing for optional communications such as promotional emails, where you have given explicit consent. You may withdraw consent at any time by contacting kg99 support.

5 Data Sharing

KG99 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. KG99 may share your data with trusted third parties only in the following circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: KG99 uses certified KYC (Know Your Customer) providers to verify player identities. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal authorities: KG99 may disclose personal data to law enforcement, regulatory bodies, or government agencies where required by law or in response to a valid legal request.
• Fraud prevention services: KG99 may share data with fraud detection partners to protect the platform and its players from financial crime.

All third parties with whom kg99 shares data are required to maintain appropriate security standards and to use the data only for the specified purpose. KG99 does not transfer personal data outside of its operating jurisdiction except where legally required and with appropriate safeguards in place.

6 Cookies & Tracking

KG99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit kg99.live.

The types of cookies used on kg99 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on kg99.
• Analytics cookies: Help kg99 understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the kg99 platform. KG99 does not use third-party advertising cookies or tracking pixels for ad targeting.

7 Data Security

KG99 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and kg99.live is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms. KG99 staff cannot view your password.
• Access to personal data within kg99 is restricted to staff who need it to perform their job functions.
• KG99 conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Payment data is handled by PCI-DSS compliant payment partners. KG99 does not store full payment account numbers.

Despite these measures, no online platform can guarantee absolute security. If you suspect your kg99 account has been compromised, contact support immediately so the account can be secured. KG99 will notify affected players in the event of a data breach that poses a risk to their rights and freedoms.

8 Data Retention

KG99 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods applied by kg99 are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after closure, as required by anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of the transaction for financial compliance purposes.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

Once the applicable retention period expires, kg99 will securely delete or anonymise your personal data. If you request account closure, kg99 will cease active processing of your data immediately, though it will be retained for the legally required periods set out above.

9 Your Rights

As a kg99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact kg99 support at [email protected]. KG99 will respond within 30 days.

• Right of access: You can request a copy of the personal data kg99 holds about you.
• Right to rectification: You can ask kg99 to correct any inaccurate or incomplete personal data.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restriction: You can ask kg99 to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to processing based on legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

The kg99 platform is strictly for adults aged 18 and over. KG99 does not knowingly collect personal data from anyone under the age of 18. If kg99 discovers that a minor has registered an account, the account will be closed immediately and any data collected will be deleted.

If you believe a minor has registered on kg99, please contact [email protected] immediately so the matter can be investigated and resolved. KG99 takes underage gambling extremely seriously and cooperates fully with any investigation into such cases.

11 Changes to This Policy

KG99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date. Registered players will be notified of significant changes via email or an in-platform notification.

Your continued use of kg99 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using kg99 and may request account closure by contacting support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg99 handles your personal data, please get in touch with the kg99 privacy team. We are committed to resolving all privacy-related matters promptly and transparently.